Holiday shopping ‘hell’: Workers brace for unruly customers and labor strikes

Holiday shopping ‘hell’: Workers brace for unruly customers and labor strikes

Isabella Burrows, 19, started working at PetSmart in Michigan just ahead of the holiday shopping season in 2020. “It was one of the worst things I’ve had to work through. We didn’t have enough people to deal with those crowds. We had three registers and there were lines around and out the doors for how much traffic we had,” said Burrows.

This year, Burrows is scheduled to work from 3 to 11.30pm on Black Friday at a store one hour away from where she lives. She was transferred from a closer store in May after complaining to human resources that her manager downplayed and dismissed the tragic death of her 12-year-old brother two days after it happened.

Though she has different managers at her new store, she still fears asking anything from management, while still grappling with the trauma from the incident at her previous store, ongoing worries about Covid-19, and bracing for the influx of store traffic and aggressive customers during the holiday shopping season.

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Source: the Guardian

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