PODCAST: Connecting Goes Beyond Words, Part 2 (Leadership That Gets the Job Done Podcast #52 with Daniel Whyte III)

Leadership That Gets the Job Done Podcast — Episode 52

This is Daniel Whyte III, president of Gospel Light Society International, and this is the “Leadership That Gets the Job Done” Podcast, Episode 52.

Our Bible passage for this episode is Exodus 18:21 which says, “Moreover thou shalt provide out of all the people able men, such as fear God, men of truth, hating covetousness; and place such over them, to be rulers of thousands, and rulers of hundreds, rulers of fifties, and rulers of tens:”

Our quote for this episode is from Stephen Covey. He said, “What you do has far greater impact than what you say.”

In this podcast, we are using two books as our texts: Spiritual Leadership: Moving People On To God’s Agenda by Henry and Richard Blackaby; Everyone Communicates, Few Connect, by John Maxwell; and Organizational and Management Leadership: A Christian Perspective by Anita Satterlee.

Our topic today is Part 2 of “Chapter 3: Connecting Goes Beyond Words” from Everyone Communicates, Few Connect, by John Maxwell. He continues:


When people try to communicate with others, many believe the message is all that matters. But the reality is that communication goes way beyond words. In an important study, UCLA psychology professor emeritus Albert Mehrabian discovered that face-to-face communication can be broken down into three components: words, tone of voice, and body language. What may come as a surprise is that in some situations, such as when verbal and nonverbal messages aren’t consistent, what people see us do and the tone we use can far outweigh any words we say while trying to communicate. In situations where feelings and attitudes are being communicated:

What we say accounts for only 7 percent of what is believed.

The way we say it accounts for 38 percent.

What others see accounts for 55 percent.

Amazingly, more than 90 percent of the impression we often convey has nothing to do with what we actually say. So if you believe communication is all about words, you’re totally missing the boat, and you will always have a hard time connecting with others.

While these statistics may reveal the limitations of words in some communication situations, they don’t do anything to help us figure out how to better communicate with others. So what’s the solution? Howard Hendricks, who has been a long-distance mentor to me for many years, says that all communication has three essential components: the intellectual, the emotional, and the volitional. In other words, when we try to communicate, we must include:

More than 90 percent of the impression we often convey has nothing to do with what we actually say.

Thought: something we know

Emotion: something we feel

Action: something we do I believe those three components are essential to connect with others as well. Fail to include any one of the three and there will be a disconnection from people and a breakdown in communication. More specifically, here’s how I think the breakdown would occur.

If I try to communicate: Something I know but do not feel, my communication is dispassionate.

Something I know but do not do, my communication is theoretical.

Something I feel but do not know, my communication is unfounded.

Something I feel but do not do, my communication is hypocritical.

Something I do but do not know, my communication is presumptuous.

Something I do but do not feel, my communication is mechanical.

When components are missing, the result for me as a communicator is exhaustion. However, when I include all three components— thought, emotion, and action—my communication has conviction, passion, and credibility. The result is connection. I believe you can achieve the same result when you include all three.


If you do not know the Lord Jesus Christ as your Savior, here’s how.

First, accept the fact that you are a sinner, and that you have broken God’s law. The Bible says in Romans 3:23: “For all have sinned and come short of the glory of God.”

Second, accept the fact that there is a penalty for sin. The Bible states in Romans 6:23: “For the wages of sin is death…”

Third, accept the fact that you are on the road to hell. Jesus Christ said in Matthew 10:28: “And fear not them which kill the body, but are not able to kill the soul: but rather fear him which is able to destroy both soul and body in hell.” Also, the Bible states in Revelation 21:8: “But the fearful, and unbelieving, and the abominable, and murderers, and whoremongers and sorcerers, and idolaters, and all liars, shall have their part in the lake which burneth with fire and brimstone: which is the second death.”

Now this is bad news, but here’s the good news. Jesus Christ said in John 3:16: “For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.”

Just believe in your heart that Jesus Christ died for your sins, was buried, and rose from the dead by the power of God for you so that you can live eternally with Him. Pray and ask Him to come into your heart today, and He will.

Romans 10:9-13 says, “That if thou shalt confess with thy mouth the Lord Jesus, and shalt believe in thine heart that God hath raised him from the dead, thou shalt be saved. For with the heart man believeth unto righteousness; and with the mouth confession is made unto salvation. For the scripture saith, Whosoever believeth on him shall not be ashamed. For there is no difference between the Jew and the Greek: for the same Lord over all is rich unto all that call upon him. For whosoever shall call upon the name of the Lord shall be saved.”

God bless.