What’s Going On? — WATCH: Black Hotel Receptionist Coolly Refuses to Give Woman a Room After she Called him a “F******* Nigger” Over the Phone

Craig Brooks, a 26-year-old guest services employee at a Holiday Inn Express hotel in Austin, Texas, uploaded the argument with the customer to Twitter.
Craig Brooks, a 26-year-old guest services employee at a Holiday Inn Express hotel in Austin, Texas, uploaded the argument with the customer to Twitter.

A Texas hotel worker has gone viral after filming himself standing up to a racist guest who called him a ‘f*****g n****r’.

Craig Brooks, a 26-year-old guest services employee at a Holiday Inn Express hotel in Austin, Texas, uploaded the argument with the customer to his Twitter.

The spat came after the woman called the hotel to book a room for the night, but before hanging up she was heard saying: ‘Yeah, that f*****g n****r.’

Mr Brooks challenged her on it when she arrived at the check-in desk 10 minutes later.

He recorded the awkward encounter on his phone and calmly told her she could not stay at the hotel.

The woman, who cannot be seen in the video, pleads with Mr Brooks, saying: ‘I need to stay here, my mother died.’

But Mr Brooks said: ‘I understand that, but you called me a f*ckin n*gger.’

‘I’m sorry, I’m sorry,’ she said.

But he added: ‘No, you weren’t sorry when you said it on the phone. It’s above me now.’

While the woman was on her way to the hotel, Mr Brooks had called his manager and told them about the racist slur.

They said the company had a zero-tolerance policy on racism towards its staff and allowed him to refuse her a room despite her family already being checked in.

The woman said: ‘I need a room tonight.’

Mr Brooks recommended the Best Western hotel that was next door.

The video was recorded on Snapchat and went viral, with more than four million people having seen it.

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SOURCE: GEORGE MARTIN and JAMES GANT
Daily Mail