Joel C. Gregory on How Responding to Conflict and Controversies Makes You a Better Pastor

Joel C. Gregory is director of the Kyle Lake Center for Effective Preaching, holder of the George W. Truett Endowed Chair of Preaching and Evangelism at Baylor’s Truett Seminary, and founder of Joel Gregory Ministries.


For five years I pastored a city church across the street from a seminary with a pluralistic constituency. It had town folk, professors, administrators, blue-collar, and white-collar city folks. It was a heterogeneous kind of place.

In my time there, we had only one bad deacons’ meeting. Usually the deacons’ fellowship was sweet and harmonious. But on this occasion, stress levels were high. It didn’t help that they called their deacons’ meeting on Sunday afternoon at 3, right in the middle of the Dallas Cowboys’ broadcast. The stage was set for a psychological disaster.

I was going to propose that we move the diaconate from a business model mostly concerned with profits and losses to more of a ministry model. (What a strange thing to expect! I was naïve enough to think deacon meant “servant.”) One of the deacons attacked me as I had never been attacked before in my four previous student pastorates. It was out of the blue, a personal, vicious, face-to-face attack, mixing true statements with accusations he made up. The other deacons were appalled. We left the meeting stunned.

Why did this deacon attack me so publically? What did I do to push him to the brink? Was he really so attached to the former diaconate model? It would be several days before I received any clarity about the situation, and until then, I had to live in the confusion.

No pastor is immune to inexplicable conflicts. A former pastor of the great Westminster Chapel in London told me the church ran G. Campbell Morgan off because he wanted poor folks to come to church. How do you explain the logic behind that? After 54 years in ministry, I have served churches of all sizes, from open-country to megachurches, and each one has included its fair share of confusing controversies. Let me reflect on a few lessons I’ve learned from these conflicts. Let the reader interpret.

The Village Church Organ Dispute

In the early ’70s, I commuted to seminary from a little village in the midst of change. Davy Crockett’s wife is buried in the cemetery next to my old church—one of the oldest in North Texas. But when Lake Granbury flooded, the whole community changed. New developments were built, and affluent people moved in. They called me as pastor at the wizened age of 23.

The church, which rarely saw more than 100 Sunday attendees, had a modest spinet piano and a young pianist who was admired largely because she could read music. Most folks in that neck of the woods played by ear. In our church, she was something of a rock star.

But some of the wealthier members decided the church needed an organ. Without an organ, they reasoned, how could we call ourselves a church? Soon two camps developed. People would stop me in the hall and ask, “Are you pro-organ or anti-organ?” A literal division formed in the chapel on Sunday mornings: “piano only” people sat on one side, and the organ contingent sat on the other. I had taken classes in ministerial conflict management at Baylor, but as far as I recall, piano-organ disputes never appeared on the syllabus.

I learned something at that time that I tried to remember in subsequent church power struggles: You don’t have to jump into every battle. I wish I had known back then three wonderful expressions used by an inimitable longtime pastor I knew. (Be careful, though. Used improperly, these phrases might exacerbate conflicts instead of avoiding them!)

One is to clasp your hands together and say very meaningfully, “My hands are tied.” Notice the passive voice. He never explained who tied his hands. He just said, “My hands are tied.” The phrase has a profound sound to it, and I wish I had known it back at my village church pastorate.

Another expression I learned from that pastor was to hold my head in my hands and say, “Oh, my soul!” When you say that with just the right amount of vibrato in your voice everyone assumes you’re standing with them.

The third line that’s kept me from getting involved in controversies I’m better off avoiding is this very simple non-statement: “My, that’s something.” Everything tends to be something, so it’s always true.

In all seriousness, my takeaway from the piano-organ struggle was that it’s best not to jump into no-win situations. Some power struggles require that you stay out of them. Sometimes, the best thing to say is “Oh, my soul.”

The Biting Baby Controversy

In my first two years at a large, historic city church, we experienced, by God’s grace, tremendous growth and vibrant ministry. Then, out of nowhere, parents started coming up to me in the hallway and asking, “What are you going to do about the biting baby?”

I didn’t know anything about a biting baby, but my interest was piqued. I called in our children’s minister—a full-time, professionally trained staff member—and she said, “Well, I didn’t want to burden you with this, but …” and she explained to me that the youngest sibling of a seven-child family in our church had been creeping and crawling in the nursery and biting other babies. I told her, “Let’s ask the parents to sit with the child in the nursery,” and I assumed that would take care of the matter.

Based on the family’s response, you would think I had started the Nestorian controversy. When they heard my plan, they said, “You mean we have to leave our Sunday school class? That’s why the church pays this lady and these workers!” Somewhat stunned, I replied, “Well, that’s something.”

So I had a second meeting with my staff. By this point, families all over the church were concerned about the biting baby and wondering how we would handle the situation. We came up with an amazing solution: We would place the biting baby in a specialized, individual Sunday school class. We brought in the parents and shared our Solomonic wisdom: “We love your child so much we want to give him individual attention.” They protested, “But if our child isn’t with the other babies he won’t be socialized.”

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Source: Christianity Today