Chick-fil-A is set to become the third largest fast-food chain in the United States as their signature chicken sandwiches and waffle fries continue to soar in popularity.
Over 50 years after opening the first restaurant in the Atlanta area, Chick-fil-A’s sales numbers have risen significantly, bested only by McDonald’s and Starbucks, according to food-service consultancy Technomic Inc, as reported by the Wall Street Journal. The company remains privately-owned.
“We’ve been pretty consistent in how, over multiple decades, we’re going to take it slow and steady,” said Mark Moraitakis, a Chick-fil-A senior director, speaking of the company’s growth.
“It’s paid off for us.”
In the past 10 years, the restaurant’s sales have tripled to $10.2 billion in 2018.
The restaurant is especially popular among Christians in part because of the vision and values of the founding family. The restaurant chain has maintained over the years its policy of being closed on Sunday to honor the keeping of the Sabbath.
The restaurant is also known for friendly customer service from staff. When customers say “thank you” to the employees they are trained to respond with “My pleasure.”
Chick-fil-A has approximately twice as many locations as they did in 2007, many of which are located in the South.
“Each year since 2015, Chick-fil-A has been the top-rated fast-food restaurant on the American Customer Satisfaction Index, which considers factors such as staff courtesy and restaurant cleanliness,” the WSJ noted.
“Among limited-service U.S. restaurants that mainly serve chicken, Chick-fil-A’s market share rose to 33% last year from 18% in 2009, while the market share of Yum Brands Inc.’s KFC chain fell to 15% from 29% in that time, according to data tracker Euromonitor.”
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SOURCE: Christian Post, Brandon Showalter