Here’s What’s Taking Place at Starbucks’ Anti-bias Training Sessions this Evening; Training Materials to be Released to Public

Starbucks has planned an elaborate racial bias training session for its employees.

On Tuesday afternoon, May 29, workers at each location will break into small groups to learn together. Starbucks CEO Kevin Johnson, Chairman Howard Schultz and musician and activist Common will serve as virtual guides. Employees will talk about their own experiences, and watch a film about bias.

The company explained that each store will get a tool kit to help guide the trainings. The session will focus on understanding both racial bias and the history of racial discrimination in public spaces in the United States.

About 175,000 workers will participate. The session will take place in stores and offices and about 8,000 company-owned stores will close for the event. More trainings will follow.

The coffee chain announced the training session after two black men were arrested for trespassing in a Philadelphia Starbucks. A store manager called the police because the two men were sitting in the store without placing an order. The customers said they were waiting for another man to arrive.

Starbucks CEO Kevin Johnson said that the training, among other efforts, will help make sure that nothing like the arrests will happen at a Starbucks again.

“The incident has prompted us to reflect more deeply on all forms of bias, the role of our stores in communities and our responsibility to ensure that nothing like this happens again at Starbucks,” Schultz said in an open letter to customers on Tuesday. “The reflection has led to a long-term commitment to reform systemwide policies, while elevating inclusion and equity in all we do.”

The letter ran as a full-page ad in the New York Times, USA Today and two Philadelphia papers.

The company tapped several experts and researchers to help develop the curriculum, including Sherrilyn Ifill, president and director-counsel of the NAACP Legal Defense and Education Fund and Heather McGhee, president of the public policy organization Demos.

Ifill and McGhee, who both served as unpaid advisers, told reporters on a media call on Thursday that they think Starbucks’ plan is ambitious. They added that they will issue a report in the next few weeks outlining a comprehensive set of issues they believe the company must address.

“We’ve made it clear that we won’t be a rubber stamp to validate their programming,” McGhee said.

Ifill said that Starbucks management received a version of the bias training this week.

The company said it will release training materials to the public next week, so others can use it.

“Our hope is that these learning sessions and discussions will make a difference within and beyond our stores,” Starbucks executive Rossan Williams told employees in a note on Wednesday.

SOURCE: Danielle Wiener-Bronner
CNN Money