Charter Pledges Four-Year Plan to Add 20,000 Jobs and Invest $25 Billion in Infrastructure

The latest company to deliver good job creation news from the Oval Office: Charter Communications.

The Stamford, Conn.-headquartered company pledged, over the next four years, to invest $25 billion in broadband infrastructure and hire 20,000 U.S. workers, ending any use of offshore call centers that handle customer service.

A new call center in McAllen, Tex., has already hired 100 of a planned 600 new jobs and will be the company’s first fully bilingual call center, said Kathleen Mayo, Charter’s executive vice president for customer operations.

“This is great for their workers, it’s great for the customers and it’s certainly great for the United States,” said President Trump in making the announcement. “And you watch, it will be one of your really great decisions.”

Charter Chairman and CEO Tom Rutledge said the company had been insourcing jobs over the last five years and plans to bring back to the U.S. call center jobs that had been outsourced by Time Warner Cable, the acquisition of which Charter finalized in May 2016. That $79 billion deal also included the acquisition of Bright House Networks, bringing the pay TV and broadband provider’s customer base to more than 25 billion.

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SOURCE: USA Today, Mike Snider