A 911 operator is accused of intentionally hanging up on callers during emergencies simply because she was not in the mood to help, according to police in Houston, Texas.
Crenshanda Williams has been charged with interference with an emergency telephone call, according to KIAH.
Williams had been employed as a telecommunicator with the Houston Emergency Center since July 2014, and supervisors began to notice that her logs revealed an abnormally high amount of “short calls,” with a duration of less than 20 seconds.
Supervisors investigated the recorded call logs, and found that thousands of calls had been disconnected by Williams between Oct. 2015 and March 2016.
At least one of the calls was for a robbery and homicide, and two were regarding speeding vehicles, police said.
Williams raised suspicion on March 12, specifically, when she allegedly hung up on several callers – the first call was ended immediately after she picked it up.
During the second call, an operator — identified as Williams — is heard answering “Houston 911, do you need medical, police or fire?”
When the male caller responded, “This is a robbery,” Williams is heard sighing before hanging up, according to court documents.
Investigators tracked down the robbery/shooting caller, who confirmed someone hung up the phone the first time he called in, frustrating him, and he had to call back a second time. By the time police arrived, a person was dead.
Investigators said that the following day, Williams hung up on several more people, including a security officer who was attempting to report a dangerous street racing incident.
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