It accidentally knocked an unspecified number of VPS (virtual private servers) offline, meaning owners and visitors couldn’t access their websites.
123-reg.com provides hosting services for websites and email accounts and has been working since Saturday morning to repair the damage.
In the first of seven updates posted on its support page , the company stated:
“This morning, our teams were made aware of issues affecting the performance of our VPS product. Our teams are continuing to investigate which has led to some customers experiencing denigrated service levels.”
By the fourth update, things were getting a bit more serious:
“Our teams are continuing to work to restore affected VPS services back to normal throughout the evening and night, using both internal and external experts.
If you are currently offline and would like to restore from your own backup to save time we can set you up a new VPS image. Please let our support teams know.”
As of Monday afternoon, the issue had still not been resolved.
We are currently working on restoring your VPS packages using data recovery tools. For more info see our status page https://t.co/37s8eWkhJ7
— 123 Reg (@123reg) April 18, 2016
SOURCE: JEFF PARSONS