FCC Fines T-Mobile $17.5 Million for 911 Outages


T-Mobile will pay a $17.5 million fine to the Federal Communications Commission to resolve charges brought against the carrier for two 911 outages last summer that prevented customers from reaching emergency services for three hours, the FCC said in a statement Friday.

Every hour, some 27,400 calls are placed nationwide to 911 call centers. There were two nationwide T-Mobile outages on Aug. 8, 2014, during which time many of the mobile carrier’s then 50 million subscribers were unable to reach first responders. The FCC charged that the incidents could have been prevented if T-Mobile had installed proper safeguards to its 911 system. The agency also said that T-Mobile failed to alert 911 call centers affected by the outage.

In addition to paying the fine, T-Mobile is obliged to identify and protect against flaws in its operations that could lead to future outages.

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SOURCE: Marco della Cava

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